Empire Truck Sales, LLC Online Customer Survey

Please help us help you by filling out and submitting the survey below:


    Name:

    Email Address:

    Company Name (If Applicable):

    City:

    State/Province:

    Phone Number:

    Vehicle Serial Number:

    Invoice Number:

Can We Contact You About Your Comments? Yes   No 
Can We Use Your Comments as a Testimonial? Yes   No 
 

Please rate your parts experience with our dealership using the one to five rating system. Five is the highest rating.

Timeliness of answering the telephone.....?
 

Were our parts personnel courteous and helpful?
 

Were our parts personnel knowledgeable of our products and services?
 

Did our parts personnel recommend additional parts, services or purchase options?
 

Were the part(s) you needed available?
 

If the part(s) requested were not in stock, did the employee offer ordering options (ETA, freight charges, etc.)?
 

If part(s) wer ordered did they arrive in a timely manner?
 

If you requested part(s) delivery, were the part(s) delivered in a timely manner?
 

If part(s) were ordered, were they the correct part(s)?
 

Do you feel our prices are competitive?
 

How do you feel about the quality of the part(s) you purchased?
 

Taking everything into consideration, how would you rate your OVERALL parts experience with us?
 

If you gave us a less than 5 score above, on which one area could we improve upon to earn a rating of 5 next time?
 

How did you hear about us?
  TV
  Radio
  Newspaper
  Friend
  Phonebook
  Billboard
  Search Engine
  Dealer Locator
  Internet
  Other


Comments:    


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