Empire Truck Sales, LLC Online Customer Survey

Please help us help you by filling out and submitting the survey below:


    Name:

    Email Address:

    Company Name (If Applicable):

    City:

    State/Province:

    Phone Number:

    Vehicle Serial Number:

    Repair Order Number:

Can We Contact You About Your Comments? Yes   No 
Can We Use Your Comments as a Testimonial? Yes   No 
 

Please rate your service experience with our dealership using the one to five rating system. Five is the highest rating.

Was the work performed at this visit covered under.....?
 

Was the service/maintenance work done right the first time?
 

If parts were needed, did we have the parts available for the repair?
 

Were you provided a comprehensive repair assessment within 4 hours of arrival?
 

How many hours did it take from the time the vehicle arrived at the dealership until the time you were notified the repair was complete?
 

How would you rate the amount of time it took to complete the job?
 

How would you rate our dealership's communication?
 

Taking everything into consideration, how would you rate your OVERALL service experience with us?
 

If you scored us less than 5, on which one area could we improve upon to earn a rating of 5 next time?
 

Overall Dealership Experience:

How did you hear about us?
  TV
  Radio
  Newspaper
  Friend
  Phonebook
  Billboard
  Search Engine
  Dealer Locator
  Internet
  Other


Comments:    


Thank you for participating in our online survey program and we appreciate your business.
    

Print Survey

Print Survey for Your Records