Our Mission is Customer Satisfaction
Empire Truck is a family of caring professionals dedicated to providing customer satisfaction by building personal relationships and offering the highest quality products and services.
We Have Strong Core Values, and it Shows
How we accomplish our mission is as important as the mission itself. Fundamental to success for Empire Truck are these basic values:
People: Our people are the source of our strength. They provide our corporate intelligence and determine our reputation and vitality. Involvement and teamwork are our core values.
Products: Our products are the end result of our efforts, and they should be the best in serving customers. As our products are viewed, so are we viewed.
Profits: Profits are the ultimate measure of how efficiently we provide customers with the best products for their needs. Profits are required to survive and grow.
We’re Guided by our Principles:
Quality comes first:
To achieve customer satisfaction, the quality of our products and services must be our number one priority.
Customers are the focus of everything we do:
Our work must be done with our customers in mind, providing better products and services than our competition.
Continuous improvement is essential to our success:
We must strive for excellence in everything we do: in our products, in their safety and value – and in our services, our human relations, our competitiveness and our profitability.
Employee involvement is our way of life:
We are a team. We must treat each other with trust and respect.
Manufacturers and suppliers are our partners:
The Company must maintain mutually beneficial relationships with manufacturers, suppliers, and our other business associates.
Integrity is never compromised:
The conduct of our Company must be pursued in a manner that is socially responsible and commands respect for its integrity and for its positive contributions to society. Our doors are open to men and women alike without discrimination and without regard to ethnic origin or personal belief.