Service Advisor - Jackson, MS

Service Advisor – Jackson, MS

Empire Truck Sales, LLC is one of the largest Freightliner / Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Advisor to join our team at our Jackson, Mississippi location.

We offer a rewarding career with a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Empire is always looking for good people to join our team.


  • Two years of experience in Parts and/or Service support role at an Automotive, Equipment or Heavy Truck Dealership.
  • Must be detail oriented, organized and have the ability to multi-task in a fast paced environment
  • Must be willing to invest time to master every step of our business process
  • Must have the ability to work well within a team environment
  • Must be a self-starter with good time management skills
  • Excellent interpersonal and communication (verbal & written) skills
  • Ability to build strong customer relationships

In this role, you will be responsible for:

  • Being the customer’s point of contact, work closely with the parts and service personnel to coordinate parts, labor and sublet of needed repairs and deliver service related needs to the customer in a timely manner
  • Providing the best customer service in the industry to our customers
  • Opening work orders
  • Preparing for closing of retail and warranty jobs
  • Professional phone skills and courtesy required
  • Multi-task position in a busy environment working along side team players
  • Assisting in the day-to-day operations with Parts and/or Service
  • Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, accessories, etc.
  • Exhibiting a high level of commitment to customer satisfaction

Some of the Benefits:

  • Great Wages
  • Exceptional Incentives & Benefits
  • Medical/Dental Insurance
  • In-house Training
  • 401K

This is a drug free work place. Successful candidate must submit to a drug test upon accepting this position.

If this opportunity isn’t right for you, please pass it on!

Empire Truck Sales, LLC is an Equal Opportunity Employer

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