Service

Service is our Specialty.

Our relationship with you doesn’t stop after your transaction is complete. We’re standing by to make sure your truck lives the long life it was built to live, and that it performs well for you day in and day out. The Empire Truck Service Team is dedicated to providing you the best preventative maintenance, and repair service possible. That’s our promise to you.

Our Locations Benefit Everyone.

Our locations and service centers are available to you, no matter where you made your original purchase. Whether your heavy or medium duty truck or tractor needs a minor dent repair, or a complete engine overhaul, we’re ready for you. Just stop by one of our locations throughout Mississippi, Alabama, Louisiana and Florida. We offer service for new and used Freightliner, Western Star, Thomas Built Bus and many other brands. From box to semi, day cab to tractor trailers – we have the solutions for them all. Call any of our locations in Jackson, Meridian, Columbus, Hattiesburg, Biloxi, Brookhaven, MS, Mobile, AL, Slidell, LA or Pensacola, FL for additional details about our Service Department at 888-715-8076 or visit us today.

Click here to schedule an appointment!

Credit Application Form.

If you’d like to open a service account, please fill out a credit application form and email it to info@empiretruck.com.

Frequently Asked Service Questions

1. What do the indicator lights on my dashboard represent? >

It’s imperative that you know your truck inside and out, and that includes knowing what the indicator lights mean. Click here to find out.

2. What is the warning light ID & consequential actions? >

If your warning light is flashing, you should know exactly what it means, and what steps to take next. Click here to find out.

3. What fault codes should I know about? >

Review a full list of fault code IDs so you have them handy for reference at any time. See them all here.

Questionnaires for common service issues

If you are experiencing any of these issues below, please take a minute and fill out the appropriate questionnaire. This will help us gather as much pertinent information available to make a correct assessment.

Service Request Form