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Elite Support
The superior truck requires superior customer service. Elite Support certification is available to all Daimler Trucks North America’s dealerships after undergoing a rigorous training and process improvement program. Receiving an Elite Support certification indicates that the dealer is committed to the absolute best service for its customers. Elite Support dealers must adhere to strict customer treatment standards and be dedicated to Continuous Improvement to ensure that they continue to meet the demands of the certification. The Elite Support Network is ONE Network comprised of hundreds of dealerships. The mindset is simple: support our customers with a higher standard. Nearly all of Empire Truck Sales' locations have been certified as an Elite Support dealer. No matter the location, any Elite Support Certified location will provide you with consistent, high-level quality service. The next time you need service on your truck, head to Empire Truck Sales, an Elite Support Certified dealer, to experience a higher standard.
Elite Support Certified
- Partnered with DTNA in Elite Support
- All locations certified or in process
- Through tracking, we strive for the continuous drive in improvements
- Heavily invested in technology and customer training with 3 full-time trainers
- We strive to express assess all eligible vehicles, giving our customers fast and accurate information.
Elite Support Elite Support is a comprehensive support network of dealers that are trained and certified to provide the highest level of knowledge, professionalism and service in the trucking industry. It is built on the cornerstone that professional drivers work hard and their service network should do the same. You can expect the following standards at every Elite Support certified location:
- Rapid Diagnosis
- Exceptional Turnaround and Quality
- Regular and Preventative Maintenance Programs
- Consistent Communication
- Fully Certified Technicians
- Customer Service Driven
- Continuous Improvement
Facility Amenities
- Driver's Lounge
- Kennels
- Free Wi-Fi
- Satellite / Cable TV
- Customer Phones
- Customer Work Spaces
- Clean and Updated Restrooms
- Fresh Coffee and Vending Machines
- Showers with Complimentary Shower Kits
- Courtesy Washers and Dryers with Complimentary Detergent
Special Services
- A/C
- Alignments
- Detroit Maintenance
- Detroit Overhaul
- DOT Inspection
- Express Assessment
- Frame Align
- Glass Repair
- Hyraulics
- Mastercard Payment Accepted
- Motorhome
- Oil/Lube
- Paint/Body Shop
- Radiator
- Refrigeration
- RV Body
- RV Chassis
- Towing
- Trailer Repair/Services
- Trans/Diff